Phone Sales Specialist

As a Phone Sales Specialist at Flipkart, you will be responsible for driving sales of mobile phones and related accessories through our dedicated call center. You will be the first point of contact for our customers, guiding them through the purchase journey and ensuring they find the perfect phone for their needs. You will also play a key role in building brand loyalty and customer satisfaction.

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Responsibilities:

Proactively engage with customers to understand their needs and preferences, recommending suitable phones and accessories.
Clearly explain product features and benefits, addressing customer queries and concerns with confidence and expertise.
Upsell and cross-sell complementary products and services, maximizing order value and customer satisfaction.
Process orders efficiently and accurately, ensuring a smooth and hassle-free experience for customers.
Achieve individual sales targets and contribute to the overall success of the team.
Maintain a positive and professional demeanor at all times, building strong relationships with customers.

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Skills:

Excellent communication and interpersonal skills, with the ability to build rapport quickly.
Strong sales acumen and persuasive communication style.
In-depth knowledge of mobile phone technology and features.
Ability to multitask effectively and prioritize tasks under pressure.
Proficient in using computers and CRM software.
Positive attitude and a willingness to learn and grow.

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