Position title
Flipkart Recruitment 2024 - Private Jobs - Customer Service Trainee Post
Job Location
India
Remote work from: IND
Base Salary
USD.10,500-USD.18,500 Per month
Qualifications
12th/ Graduate
Employment Type
Full-time
Description
Flipkart Recruitment 2024
We are seeking a dynamic and customer-centric individual to join our team as a Customer Service Trainee at Flipkart. As a Customer Service Trainee, you will play a pivotal role in ensuring customer satisfaction and enhancing their overall shopping experience. This is an exciting opportunity for individuals who are passionate about customer service and eager to grow in a fast-paced e-commerce environment.
Flipkart Careers
Responsibilities:
- Customer Interaction and Issue Resolution:
- Engage with customers through various channels, including phone, email, and chat, to address inquiries, resolve concerns, and provide product information.
- Effectively troubleshoot and resolve customer issues, ensuring timely and accurate solutions to enhance customer satisfaction and loyalty.
- Collaborate with cross-functional teams to escalate and resolve complex customer queries, ensuring a seamless and positive customer experience.
- Product Knowledge and Communication:
- Stay informed about product offerings, promotions, and policies to provide accurate information to customers.
- Clearly and concisely communicate product features, specifications, and benefits to assist customers in making informed purchasing decisions.
- Proactively gather customer feedback and insights, sharing relevant information with internal teams to contribute to product and service improvements.
- Process Adherence and Quality Assurance:
- Adhere to established customer service processes and guidelines to maintain consistency and quality in customer interactions.
Flipkart Jobs Near Me
Skills:
- Communication Skills:
- Excellent verbal and written communication skills.
- Ability to articulate information clearly and concisely.
- Customer Focus:
- Strong customer-centric approach with a genuine desire to assist and resolve customer issues.
- Patience and empathy in dealing with customer concerns.
- Team Collaboration:
- Ability to work collaboratively in a team environment.
- Willingness to share knowledge and learn from others.
Hiring organization
![Flipkart Flipkart](https://logos-world.net/wp-content/uploads/2020/11/Flipkart-Emblem.png)
Date posted
January 12, 2024
Valid through
August 31, 2024
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